Privacy Policy

We at Inspire Communities, LLC and our affiliates. (“Inspire Communities” “we” “us” or “our”) know you care about how your personal information (as defined below) is used and shared, and we take your privacy seriously. This Privacy Policy (this “Policy”) describes the information we collect, how we use it, with whom it may be shared, and your choices, in connection with your use of our website located at https://www.inspirecommunities.com, any related subdomains, and any other websites that we link to this Policy (collectively, the “Website”), our resident portals, and all related services, content and other resources available on or enabled in connection with the above (collectively, our “Services”). For information about how we handle employee and applicant data, please refer to our Employee and Applicant Privacy Notice.

This Policy is incorporated into, and is part of, our Terms and Conditions, which governs your access to and your use of our Services. This Policy does not cover information we receive from third parties. If you have any questions regarding this Privacy Policy, please contact us at Privacy@inspirecommunities.com.

By accessing the Services, you agree to be bound by this Policy. If you do not agree to the terms of this Policy, please do not use the Services. Each time you use the Services, the current version of this Policy will apply. Accordingly, when you use the Services, you should check the date of this Policy (which appears at the top) and review any changes since you last reviewed the Policy.

SCOPE

This Policy covers both our online and offline data collection activities, including information that we collect through our Website, when you rent or purchase homes or properties from us, enter our contests and other promotions, and attend our events.

This Policy does not apply to information that we collect from third-parties.

Also note that we may provide additional or supplemental privacy notices to you depending on how you interact with us. For example, if you complete an application to rent or purchase a property, we may collect additional information not covered by this Policy, and you will receive supplemental privacy notices that covers such information where required.

HOW WE COLLECT INFORMATION

Directly From You

You may provide information to us by completing forms, making payments, using the Website, or by corresponding with us by mail, phone, text, email, or through other means. This includes information you provide to us when you:

• Apply to, or rent or purchase, a home, including site rentals;
• Interact with us at our communities
• Request information about our homes, properties or Services;
• Subscribe to our newsletters or updates;
• Request marketing to be sent to you;
• Attend our events;
• Participate in a competition, sweepstakes, promotion, or survey; or
• Provide feedback to us.

Cookies, Analytics, and Other Online Tracking Technologies

When you visit our Website, open or click on emails we send you, or interact with our advertisements, we or our third party service providers (such as advertising networks, data enrichment providers, analytics providers, and social media platforms and networks) automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies, as further described in more detail below. Some of these technologies may use tracking codes to identify you by your device information or internet protocol, or IP address, by connecting such information to information available from other sources.

Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser to help us identify you when you come to our Website. You have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you may be unable to use those aspects of our Website that requires registration in order to participate. You can learn more about cookies and how they work at www.allaboutcookies.org. You can always disable cookies through your browser settings. Doing so, however, may disable certain features on our Website. You can opt-out from third party cookies that are used for advertising purposes on the NAI website.

We may use third parties, such as Google Analytics or other analytics providers, to analyze traffic to our Website. Google Analytics does not create individual profiles for visitors and only collects aggregate data. To disable Google Analytics, please download the browser add-on for the deactivation of Google Analytics provided by Google at http://tools.google.com/dlpage/gaoptout?hl=en. To learn more about privacy and Google Analytics, please consult the Google Analytics overview provided by Google at http://www.google.com/intl/en/analytics/privacyoverview.html. You may find additional information about Google Analytics at http://www.google.com/policies/privacy/partners/. You have the option to opt out of Google’s use of cookies by changing your settings through Google Ad Settings via the Google advertising opt-out page.

We also permit third parties and service providers to use online tracking technologies on our Website for analytics, advertising, and data enrichment purposes, including to help manage and display advertisements, to tailor advertisements to your interests, or to send you reminders and notifications (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear on our Website, on other websites, or in our email communications. These technologies may also use tracking codes to identify you by your device information or internet protocol, or IP address, by connecting such information to information available from other sources, which may include your contact information and other personal information. To the extent these online tracking technologies are considered to be a “sale” or “sharing” of personal information (which includes targeted advertising, as defined under the applicable laws) under applicable privacy laws, you can opt-out of these online tracking technologies by submitting a request via Your Privacy Choices, which is available at the bottom of the Website.

We use Meta Pixel to customize our advertising and to serve you ads on your social media based on your browsing behavior. This allows your behavior to be tracked after you have been redirected to our Website by clicking on the Facebook ad. The Meta Pixel stores a cookie on your device to enable us to measure the effectiveness of Facebook ads for statistical and market research purposes. We do not have access to the information collected through the Meta Pixel. However, the information collected via the Meta Pixel is also stored and processed by Facebook. Facebook may link this information to your Facebook account and also use it for its own promotional purposes in accordance with Facebook’s Data Usage Policy. The Meta Pixel also allows Facebook and its partners to show you advertisements on and outside of Facebook. You can opt-out of displaying Facebook ads by visiting your Facebook Ad Settings, and you can clear and control the information third parties share with Facebook in your Off-Facebook Activity page. If you do not have a Facebook account, you can opt-out of Facebook ads through the Digital Advertising Alliance as describe above.

(We may also use cookies, pixels, beacons, or other web tracking technologies to track the amount of time spent on our Website or social media and whether or not certain content, such as a video was viewed. We may work with a third party to collect and process this information for us, based on our instructions and in compliance with this Policy.)

At the present time our Website does not respond to “Do Not Track” signals or similar mechanisms.

Social Media Platforms and Networks

If you interact with us on social media or use features, such as plugins, widgets, or other tools made available by social media platforms or networks (including Instagram, Facebook, Google, YouTube, and Pinterest) in connection with our Website, we collect information that you disclose to us, or that the social media platforms disclose to us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.

Third-Parties

We may receive information about you from various third parties and public sources including:

• Third-parties that perform credit checks, resident screening, or collection services;
• Providers of technical, payment and delivery services;
• Municipalities, government administrators, and other government sources;
• Providers of credit-building services (if you participate in such services);
• Providers of data enrichment services;
• Lead generation providers; and
• Our affiliate companies.

CCTV

We operate video surveillance via closed circuit television (“CCTV”) at certain of our properties for crime prevention and collect any information recorded via CCTV.

TYPES OF INFORMATION WE COLLECT

We collect two types of information from users of our Services: “personal information,” which is information that can be used to identify you (such as your name or phone number), and “aggregate information,” which is information that cannot be used to identify you (such as frequency of visits to our Website and your browser type). Examples of the types of information we collect are below:

• Contact and Communications Information such as name, home address, billing address, email address, telephone number, and the content of any communication you send to us.
• Resident Portal Account Information such as first and last name, address, email, and account credentials.
• Rental Application Information such as a background check, credit check, references, proof of identification, bank statements, pay stubs, employment information, and any other details provided on your application.
• Financial and Payment Information such as details associated with any payments you make to us and your financial details, such as your bank account information.
• Technical Information such as internet protocol (IP) addresses, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Website.
• Usage Information such as information about how you use the Website. We may also automatically collect certain Usage Information when you access the Website such as your Internet Protocol address (“IP address”), information derived from your IP address such as your geographic location, log files, unique device identifiers, pages viewed, browser type, mouse clicks, any links you click on to leave or interact with the Website, and other Usage Information collected from cookies and other tracking technologies. We collect IP addresses to track and aggregate non-personal information, such as monitoring the regions from which users navigate to the Website. We also collect IP addresses from users when they log into the Website as part of our log-in and security features. We may also collect transactional behavior conducted by users on the Website when tied to personal identifiers.
• Marketing and Communications Information includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Information We Automatically Collect

As with most apps and websites, when you use our Website we automatically receive and collect information from your device. This information includes the following:

• Information about your device, such as the operating system, hardware, system version, the Internet Protocol (IP) address, device ID, and device language.
• The specific actions that you take when you use our Service, including but not limited to the pages and screens that you view or visit, search terms that you enter, how you interact with our Service, and information about your interactions with other users.
• The time, frequency, connection type, and duration of your use of our Service.
• Information about your wireless and mobile network connections, such as mobile phone number, service provider, and signal strength.
• Information regarding your interaction with email messages, for example, whether you opened, clicked on, or forwarded the email message.
• Identifiers associated with cookies or other technologies that may uniquely identify your device or browser (as further described below); and
• Pages you visited before or after navigating to our Website.

HOW WE USE INFORMATION

In general, we use information that we collect from you to provide our Services, operate our business, and provide information that you request from us. This includes, but is not limited to, the following uses and purposes:

• Facilitate your request about a property.
• Evaluate your application to lease a property.
• Facilitate your lease or purchase of a property.
• Register you as a new resident.
• Create and administer your resident portal account.
• Process transactions, including managing payments, fees, and charges; collecting and recovering money owed to us;
• Provide, operate, improve, maintain, and protect our Services.
• Provide you with technical and other support.
• Facilitate actions that you take in the Service.
• Send you updates, marketing communication, and other information about us, our properties, and our Services, and products and services of third parties, that we think you may be interested in.
• Deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• Conduct research and analysis, and monitor and analyze trends and usage.
• Enhance or improve user experience, our business, and our Services, including the safety and security thereof.
• Personalize our Services to you.
• Communicate with you and respond to inquiries.
• Operate our business and our properties, and perform any other function that we believe is necessary to protect the security or proper functioning of our Services.
• As necessary to comply with any applicable law, regulation, subpoena, legal process, or governmental request.
• Enforce contracts and applicable Terms of Use, including investigation of potential violations thereof.
• Detect, prevent, or otherwise address fraud, security or technical issues.
• Protect against harm to the rights, property or safety of Inspire Communities, our Services, our properties, our users, customers, or the public as required or permitted by law.

HOW WE SHARE YOUR INFORMATION

Like most companies, we share information in certain circumstances with third parties through operation of our Services and our business. In addition to the specific instances referenced above (such as the Cookies, Analytics, and Other Online Tracking Technologies subsection above), below we explain when that happens.

Service Providers

We use third parties to assist us with operating our business and providing our Services, such as our technology vendors that help us maintain our Services, background, screening and credit check service providers, partners that assist us with our marketing and communication, third-party payment processors, chat providers, and service providers that help us to prevent and detect fraud. These service providers will have access to your information in order to provide their services to us.

As Directed By You and With Your Consent

We share information with companies, organizations or individuals outside of Inspire Communities at your direction or when we have your consent to do so.

Credit Building Service Providers

We may share your information with third-party vendors that may offer you credit building services. This may include your contact information, and rent payment information. You will be provided notice to you of such sharing, and you will have the opportunity to opt-out of use of such services.

Social Media Platforms and Networks

Our Website may include features such as, plugins, widgets, and/or other tools made available by social media platforms and networks that may result in information being collected or disclosed between us and such parties. Their use of your information is not governed by this Policy.

Legal Proceedings

We may share information with third party companies, organizations, governmental authorities, or individuals outside of Inspire Communities if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

• Meet any applicable law, regulation, subpoena, legal process or governmental request;
• Enforce a contract, including but not limited to any applicable Terms of Use, including investigation of potential violations thereof;
• Detect, prevent, or otherwise address fraud, security or technical issues; or
• Protect against harm to the rights, property or safety of Inspire Communities, our users, customers or the public as required or permitted by law.

Sale or Merger

(We may share information about you as part of a merger or acquisition. If Inspire Communities is involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes. In such a case, unless permitted or otherwise directed by applicable law, your information would remain subject to the terms of the applicable privacy policy in effect at the time of such transfer.)

Aggregate Information

We may de-identify or aggregate any information that we collect from or about you so that you are not identified as an individual, and use and disclose that information to third parties without restriction, including for commercial purposes. We may also provide aggregate usage information and data to third parties (or allow third parties to collect that information from you), who may use such information to understand how often and in what ways people use our Service. However, we never disclose aggregate usage or de-identified information to a third party (or allow a third party to collect such information) in a manner that would identify you as an individual person.

YOUR RIGHTS AND CHOICES

You have choices with respect to your information. Also, remember, you can opt not to disclose certain information to us - but keep in mind some information may be needed to use certain features of our Services, or to rent or purchase homes from us, or to visit our properties or communities.

In accordance with applicable law, you may exercise the rights described in this section. Please note that some of the rights may vary depending on your country or state of residence.

The Right to Opt-Out of Cookies and Sale/Sharing Using Online Tracking Technologies

Our use of certain online tracking technologies may be considered a “sale” / “sharing” under applicable privacy laws. Website visitors can opt out of being tracked by these third parties by clicking the “Your Privacy Choices” link at the bottom of our Website and selecting their preferences.

You may opt out by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). To download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.

If you would like us to make the connection between your browser and your account when you send the opt-out of “sale” / “sharing” of your personal information request or GPC signal, and you have not yet opted out of “sale” / “sharing” your personal information, we recommend you submit the Do Not Sell or Share Personal Information form that is in Your Privacy Choices. As stated above, the Your Privacy Choices link is available at the bottom of our Website.

Categories of personal information disclosed that may be considered “sale” / “sharing”: Unique Identifiers, Financial Information, Demographics, Commercial Information, Internet or Other Electronic Activity, and Inferences Drawn from Other Categories to Create a Profile.

Categories of third parties to whom personal information was disclosed that may be considered “sale”/ “sharing” include advertisers and marketing partners, data analytics providers, and social media networks.

If you are a Nevada resident, you have the right to request that a company not sell your personal information for monetary consideration to certain other parties. This right applies even if your personal information is not currently being sold. To make such request, please send an email to Privacy@inspirecommunities.com with “Nevada Opt-Out of Sale” in the subject line and in the body of your message. We will provide the requested information to you via an email response.

The Right to Access, Correct, and Delete Personal Information

You may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

You can submit a request to access, correct, or delete your personal information, or withdraw consent, by:

• Submitting a Request Form; or
• Calling (888) 675-6862.
• Emailing Privacy@inspirecommunities.com.

Typically, we retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Please note that in many situations we must retain all, or a portion, of your Personal Information in order to comply with our legal obligations; resolve disputes; enforce our agreements; protect against fraudulent, deceptive, or illegal activity; or for another one of our business purposes.

You may submit a request for a copy of the information collected about you by following the steps outlined above. Depending on your state of residence, you may request a copy of the information up to twice per year per customer.

Responding to Requests

We will respond to requests within the time frame permitted by the applicable law. Please note that we may charge a reasonable fee for multiple requests in the same 12-month period, as permitted by law.

Identity Verification

We will take steps to verify your identity before processing your request. We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected personal information. If you have an Inspire Communities resident portal account, we may use our existing Inspire Communities resident portal account authentication practices to verify your identity. If you do not have an Inspire Communities resident portal account, we may request additional information about you to verify your identity. We will only use the personal information provided in the verification process to verify your identity or authority to make a request and to track and document request responses, unless you initially provided the information for another purpose.

Authorized Agents

You may also use an authorized agent to exercise your rights on your behalf. If you wish to use an authorized agent, we require that your authorized agent provide written proof to us that he or she is authorized to act on your behalf, and we may also require your authorized agent to verify his or her own identity. To appoint an authorized agent, please contact us at Privacy@inspirecommunities.com.

Right to Non-Discrimination

We will not discriminate against you for exercising your rights under applicable privacy law, such as denying you products and services, charging you different rates or prices including use of discounts or penalties, or suggesting or providing a different level of service or quality of products to you.

Right to Appeal

Under applicable law, if we decline to take the action requested pursuant to applicable law, we will notify you within 45 days from the receipt of your request and our justification for declining to take the requested action. You may have the right to appeal our refusal to a requested action, and instructions on how to avail yourself of the right to appeal will be included in any communication related to your request. We will reply to appeals informing you of any action taken or not taken in response to your appeal within 60 days of the receipt of your appeal.

Marketing

You may unsubscribe from our marketing communications at any time by following the “unsubscribe” link at the bottom of any such communication. Most promotional communications will also offer recipients choices about receiving additional messages.

SMS Updates

You may opt-out of receiving SMS marketing updates from us by responding “STOP” to a message that you have received from us. You may also adjust your SMS update preferences directly through your account in the Services. Please note that you may still receive transactional SMS text messages even if you opt-out from receiving marketing or promotional SMS text messages.

HOW LONG WE RETAIN INFORMATION

We will only retain your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of your information, the purposes for which we processed your information and whether we can achieve those purposes through other means, and applicable legal requirements.

CALIFORNIA RESIDENTS

California law requires that we disclose the following additional information with respect to our privacy practices. If you are a California resident, this section applies to you in addition to the rest of this Policy.

California Shine the Light

Customers who are residents of California may request information concerning the categories of personal information (if any) we disclose to third parties or affiliates for their direct marketing purposes. If you would like more information, please submit a written request to us at this address:

Inspire Communities LLC, Attn: California Shine the Light Privacy Request, 4742 N. 24th Street, Suite 325, Phoenix, AZ 85016

California’s “Eraser Button” Law

If you are a California resident under 18 years old and a registered user of the Sites, you can request that we remove content or information that you have posted to our Sites. Fulfillment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been reposted by another user). To request removal of content or information, please contact us at Privacy@inspirecommunities.com.

Categories of Personal Information We Collect and Our Purposes for Collection and Use

You can find a list of the categories of personal information that we collect in the “TYPES OF INFORMATION WE COLLECT” section above. For details regarding the sources from which we obtain personal information, please see the “HOW WE COLLECT INFORMATION” section above. We collect and use personal information for the business or commercial purposes described in the “HOW WE USE INFORMATION” section above.

Categories of Personal Information Disclosed and Categories of Recipients

We disclose the following categories of personal information for business or commercial purposes to the categories of recipients listed below:

We may sell or share the following categories of personal information:

• Identifiers
• Financial Information
• Demographics
• Commercial Information
• Internet Activity
• Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, preferences, behavior and attitudes.

Categories of recipients of personal information:

• Service Providers
• Contractors
• Affiliates
• Online advertising partners
• Marketing providers
• Analytics providers
• Social media
• Credit-building services providers
• Data enrichment providers
• Vendors
• Business partners

We do not collect or process Sensitive Personal Information, as defined by California privacy laws, for inferring characteristics or use or disclose Sensitive Personal Information for purposes other than those permitted by law.

For more information on how your information is disclosed, please see the “HOW WE SHARE YOUR INFORMATION" section, which provides more detail on our business partners, service providers and third parties. We may also need to disclose any of the above categories of information for purposes described in the “HOW WE SHARE YOUR INFORMATION” section. Please see the “HOW LONG WE RETAIN INFORMATION” section above for more detail on how long we retain your information.

CHILDREN

Our Services are not directed at children under 13, and we do not knowingly collect information from children under 13. If you are under 13, please do not attempt to use our Services or send any information about yourself to us.

SECURITY OF YOUR INFORMATION

We use reasonable security measures, including measures designed to protect against unauthorized or unlawful processing and against accidental loss, destruction or damage to your information. We also take certain measures to enhance our information security, however, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information.

THIRD-PARTY WEBSITES AND SERVICES

Our Services may contain links to other websites and services operated by third parties, and may include social media features such as Facebook, and Instagram buttons or links. These third-party websites and services may collect information about you if you click on a link or visit those websites or services, and the social media sites may automatically record information about your browsing behavior every time you visit a website that has a social media button. Your interactions with these features and third parties are governed by the privacy policy of the third party, not by this Policy.

CHANGES TO THIS POLICY

We may make changes to this Policy from time to time. When we do, we will post the updated version on this page. We encourage you to read this page each time that you use our Services so that you will be aware of any changes, and your continued use of our Services shall constitute your acceptance of any such changes. Changes to this Policy take effect from the date of publication, unless stated otherwise.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at: Privacy@inspirecommunities.com